Delivery costs and conditions

Delivery is free of charge to any UK postcode for all orders except taxi and SOM roof signs which will incur an extra charge for Northern Ireland, Channel Islands and the Highlands & Islands.

Your order will be sent using a standard 3-5 days service. You should get your order within 5 days, but it's usually 3.

Dispatch times

Orders received by us before 2pm are normally dispatched the same day once payment has cleared. Orders received by us after 2pm are normally dispatched the next working day (excludes Saturday's, Sunday's and holiday's ).

We aim to deliver all orders within 2-5 working days (excludes Saturday's, Sunday's and holiday's ) deliveries to remote locations and Europe may take longer. Please note we cannot deliver to PO Boxes or BFPO addresses.

Returns unwanted item’s

Can I return an unwanted item?

Yes, you may return an item that is unwanted under the following conditions:

- The item is returned to us in its original condition unused.

- You return the item within 14 days of receipt.

Items not returned to us in an 'as new condition' will not be refunded and any costs to return the items to you will have to be paid before we can return them.

Please note that if an exchange for another item(s) is requested then a delivery charge will apply.

How do I return a faulty item?

All of our products are covered by a manufacturer’s warranty covering both faulty materials and faulty workmanship; it does not cover general wear and tear or damage. This excludes products or parts of products that are consumables or that wear down such as drill bits.

Most faulty products will need to be examined before we resend a new one, to avoid unnecessary returns please ensure you have followed all the manufacturer’s instructions and if unsure, that you have spoken to one of our staff for assistance.

Please contact us before sending back any return, failure to do so may lead to a delay with the processing of your return.

Goods should be returned in their original packaging, with adequate protection to ensure that the goods and packaging reach us in good condition. Failure to package an item properly will result in us refusing to refund the item regardless as to whether it was faulty or not, as we cannot return damaged faulty items to our suppliers.

How do I return Damaged Goods?

In the unlikely event that we have sent you an item that was damaged in transit please contact us to inform us of the problem within 24 hours of delivery.

How do I return goods sent in error?

How do I return an item that was sent to me in error?

In the highly unlikely event that we have sent you an item that was not the one that you ordered please contact us to inform us of the problem.

Please note that we will cover the cost of a return where we have sent you the incorrect item and we have authorised its return and the return postage. The delivery service advised by us must be used.

Delivery not made as you were out at the time:

If goods are returned to us due to you not being in when delivery is attempted we reserve the right to charge for return of the goods back to us by deducting the original delivery charge and return charge from any refund provided. Our courier will also leave a card for you to contact them and return of goods to us, usually only occurs if no reply is made once a card is left. Please note that if the item was to be delivered by Royal Mail that it may be worth checking with your local Post Office collection office, a list can be found on the RM website.

General T & C's

Please contact us before sending back any return, failure to do so may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging where possible, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is non-refundable in the event of a return for any reason.

Please note that in certain cases we may need to examine the item(s) before re-sending replacements. If this is necessary we will try to make this happen as quickly as possible

. Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with the courier or mail service that you used.

All goods returned to us as unwanted will be examined upon return and any refunds / exchange will only be applied once final agreement has been made to accept the product(s) back in accordance with our terms & conditions

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